Refund Policy

Birnie Ear Care

Last updated: [add today’s date]

This Refund Policy explains how refunds are handled for appointments booked with Birnie Ear Care.
 

1. Payments

• Full payment is required at the time of booking.

• Payments are processed securely online via third-party providers used by Wix.
   

2. Cancellations Made 48 Hours or More Before the Appointment

• If you cancel your appointment 48 hours or more before the scheduled appointment time, you will receive a full refund.

• Refunds will be issued to the original payment method.
   

3. Cancellations Made Less Than 48 Hours Before the Appointment

• If you cancel your appointment less than 48 hours before the scheduled time, a £20 cancellation charge will apply.

• The remaining balance will be refunded to your original payment method.

Example:
If you paid £75 and cancel within 48 hours, £20 will be retained and £55 refunded.
 

4. Missed Appointments (No-Shows)

• If you do not attend your appointment and do not provide notice, this will be treated as a late cancellation.

• A £20 charge will apply, with the remaining balance refunded.
   

5. Cancellations by Birnie Ear Care

• In the unlikely event that Birnie Ear Care needs to cancel your appointment due to illness, emergency, or unforeseen circumstances, you will be offered:

  • A full refund, or

  • The option to reschedule at a mutually convenient time.
     

6. Refund Processing Time

• Refunds are typically processed within 5–10 working days, depending on your payment provider.

• Birnie Ear Care is not responsible for delays caused by banks or payment processors.
   

7. How to Cancel

To cancel or reschedule an appointment, please use:

• The booking confirmation email, or

• Contact Birnie Ear Care directly using the details provided on the website.
   

8. Contact

If you have any questions regarding this Refund Policy, please contact:

Sam Birnie
Birnie Ear Care
birnie.clinic@outlook.com